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26 March
2008 eCOGRA And
Gamcare Team Up On Responsible Gambling The UK
Problem
Gambling
charity organisation GamCare
and eCommerce and Online Gambling Regulation and
Assurance (eCOGRA)
have pooled their expertise to train almost 40
Online
Casino
managers on the principles of responsible gambling,
and how to identify and handle problem
gamblers. Management
delegates travelled from their bases around the
world to attend the two day intensive training
course, which featured lectures, case history
studies and interactive training exercises
supervised by expert GamCare officials Andrew Poole
and Amy Webster. The course covered all aspects of
responsible gambling and the now well established
principles for handling this important management
function which eCOGRA 'Safe and Fair' sealed
gambling venues are required to use. Former UK Gaming
Board Chief Inspector, GamCare Trustee and eCOGRA
Independent Director Bill GalstonOBE welcomed
delegates to the course, stressing the critical
importance of a coherent and professional
responsible gambling program at online gambling
establishments. "For both
humanitarian and ethical reasons - and to correct
adverse misperceptions by some - a comprehensive
responsible gambling policy is a critical
investment for any online gambling operation," he
said. "eCOGRA has made huge strides in this area in
developing a set of best practice requirements for
online gambling operations, and this third course
on the subject will coach managers in how to apply
these tools." He added: "On
this course we are especially pleased to also
welcome experienced managers from major companies
that are members of the European Gaming and Betting
Association, adding to the pool of experience that
makes these occasions such a valuable two-way
exchange of knowledge." Andrew Poole,
managing director of GamCare's Trade Services
Limited company conducted a thorough review and
explanation of the eCOGRA responsible gambling
requirements and standards, describing them as both
comprehensive and practical. "This course will
give you sufficient information and insight to set
up a solid responsible gambling program at your
companies if you have not already done so," he
said, stressing the need for training and making
responsible gambling a part of the corporate
culture. The eCOGRA
standards provide minimum requirements in respect
of warnings and options regarding problem gambling,
self exclusion and control mechanisms for gamblers,
and promotional and advertising best practices in
this area. GamCare's Amy
Webster conducted much of the training, which
included expert tuition on the prevention of
underage gambling, the psychology of problem
gamblers, how to identify compulsive players and
the best way to handle cases of this nature.
eCOGRA CEO Andrew
Beveridge wound up the course by addressing
delegates: "I believe I can safely say that this
course is the best we have held to date, not only
in terms of expert tuition from our colleagues at
GamCare, but also due to the commitment and
experience which delegates have generously shared
throughout. Responsible gambling is an absolutely
essential operational element and I am confident
that you return to your companies motivated and
with the right tools to ensure that a quality
responsible gambling policy is constantly reviewed
and refreshed." |
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