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Casino Beacon > Online Casinos > New Casino Bonuses > Bonus Archive 30 July 2008 Review Casino Service Training To Ensure It Is Effective When an outside company evaluates a Casino's internal operations, one of the most important reviews centres on the property's employee guest service training, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry. Martin R. Baird, chief executive officer of Robinson & Associates, offers the following operational-review tip. "Quality service keeps guests coming back to a casino again and again," Baird says. "Because most employees must learn how to provide stellar service, the casino's guest service training program must be effective. Casinos that develop their own training program are proud of it and rightfully so. But the casino must be open to having the training evaluated by an outside party that looks for areas of improvement. This will ensure the training is successful." |
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