32 Red Casino Review
32 Red Casino is giving new UK players a £10 welcome bonus with no deposit required. Your first deposit of £10 or more will qualify for a deposit bonus up to £160.
After your welcome bonuses are played, 32 Red will keep you entertained with seasonal promotions, daily cash giveaways and one of the best loyalty programs where points are worth real money.
There are more than 500 casino games to play at 32 Red, powered by Microgaming. The games software can be downloaded to your computer or you can play the 'instant-play' version in your usual browser, which requires no download. 32 Red Mobile is available for Apple iPhone, Blackberry, iPad and iPod Touch. Unfortunately, there's no Mac version.
32 Red is considered by many to be the UK's best-rated online casino. Players benefit from ongoing promotions, a four-tier loyalty program ('Red Ruby Rewards'), award-winning customer support and fast banking. Deposit/cashout options include credit/debit card, PayPal and prepaid voucher.
If you download the casino software, you can complete the registration form whilst the software is downloading. You will only need to download 32 Red's software once, except for any updates (ie. new games released).
Depending on the speed of your internet connection, the download should only take a few minutes and will probably be done by the time you've registered.
If you would rather play at 32 Red via your browser without downloading software, visit the casino's website and click the 'instant casino' button. You will be prompted to sign-up if you don't have an account.
You will receive an e-mail welcoming you to 32 Red, including your account number/login username and information about 32 Red's deposit bonuses. Over the next few days, you will receive follow-up e-mails, introducing you to your account manager, background information about the casino, banking options, tips on using the casino's website, where to find payout/winner reports, progressive jackpot games and 32 Red Casino's loyalty program, Red Ruby Rewards.
32 Red was founded in 2002, since becoming one of the UK's most trusted online casinos. Approximately 80% of 32 Red's players are UK-based. 32 Red accept players worldwide, excluding Belgium, Bulgaria, Denmark, Estonia, France, Greece, Hong Kong, Hungary, Romania, Singapore, South Africa, Spain, Turkey, USA and Virgin Islands. 32 Red is licensed by the Government of Gibraltar and registered on the London Stock Exchange's Alternative Investment Market.
32 Red is a well-known brand in the UK, sponsoring various sports events and teams. 32 Red is the main shirt sponsor of Crawley Town, Newport County and Rangers, plus Italian Serie A team, Bologna FC. 32 Red previously sponsored Aston Villa and Swansea City. 32 Red also advertise regularly on TV.
The familiar voice of 32 Red's dealer is provided by British actress, Patsy Kensit. Playboy Bunny dealers were introduced at 32 Red in 2013, available for roulette, blackjack and baccarat (single and multi-player).
32 Red's game payouts are independently reviewed with the payout percentages published monthly on the casino's website.
In November 2017, 32 Red Casino is giving new UK players a £10 welcome bonus with no deposit required. The free £10 will be offered when you first log in to the casino, after creating your new player account. You can win and cashout up to £100 using this no deposit bonus.
The bonus needs to be wagered 50 times (£10 x 50 = £500) before cashing out. If you don't win, or even if you do, you can also claim 32 Red's first deposit bonus up to £160.
32 Red offer new players a 320% first deposit bonus up to £160. This pays a £32 bonus for every £10 deposited. Deposit £50 to get the maximum £160 bonus, giving you a starting balance of £210.
The maximum stake (eg. a slot spin or card hand) permitted if you accept this bonus is £6.25, until the x40 wagering requirement has been met.
Taking a deposit bonus at 32 Red Casino is optional, not all players take them. Declining a welcome bonus will start you with less money but give you freedom to play any game, bet without limits and cashout your winnings anytime.
Dish of the Day boils down to a daily reload offer - ie. deposit £100 and get a £50 bonus. Log in to your 32 Red Casino account to reveal today's special on the bonus menu.
Dish of the Day bonuses are not subject to a maximum stake or winnings. No expiry date has been announced for this promotion.
Red Letter Day
Every day, 32 Red hand out Red Letter Day bonuses, ranging from £10 to £250 with no deposit required. At least £1000 is awarded daily.
If you've made a recent deposit, you will be in with a chance of winning a Red Letter Day bonus. You'll know you've won when you next log in (you'll also get a congratulation e-mail).
Red Letter Day bonuses are subject to x30 wagering prior to cashing out.
The wagering requirement is bonus x40 meaning the amount of your bonus must be wagered 40 times before winnings can be withdrawn. As you reach your target, bonus money is converted across to your real money balance in £10 increments.
If you choose to take a bonus at 32 Red, you will need to be aware of which games contribute towards the wagering requirements - not all games contribute equally so read more before you decide which bonus to take, if any. Each bonus has a maximum stake allowed - don't exceed this limit or it'll cost you additional wagering requirements.
The £10 bonus needs to be wagered 50 times (£10 x 50 = £500) before cashing out. Slots, keno and scratch cards count 100% towards the wager requirement. Most other games contribute between 2% and 50%.
The first deposit gives you an extra £32 for every £10 deposited, available on your first deposit only. The bonus amount must be wagered 40 times before you can withdraw. Slot play contributes 100% towards your wagering target as will keno and scratch cards. Roulette and some poker games contribute 50%. The maximum stake permitted if you accept the Special Bonus is £6.25 until the wagering requirement has been met.
Red Ruby Rewards is 32 Red's four-tier loyalty program where players redeem loyalty points, called Red Rubies, for playing credit. Becoming a member is easy - just place your first bet.
When you play casino games for real money at 32 Red you will automatically earn Red Rubies. The amount of Rubies earned will depend on the game you're playing, your loyalty program level and how much you're betting. Rubies can be exchanged for real playing credit. 1000 loyalty points = £10, 2000 points = £20, and so on. You can exchange your points in multiples of £10 (1000 points).
It's easy to check your loyalty points balance (and exchange them for playing credit) from almost anywhere within the casino. The quickest method is to click the gold 'L' in the main lobby, or the red 'R' if you're in the middle of a game, located in the top/left corner. You can also check your Red Ruby balance in 'My Account'.
Credit received from the exchange of Red Rubies must be wagered 30 times before you can withdraw. For example, if you exchange 1000 points for £10, you need to wager £300 (£10 x 30) before cashing out.
Earn Red Rubies as you play
As soon as you place your first bet, you will start to earn 32 Red loyalty points (Red Rubies). Some games generate more points than other games. For example, £20 wagered on roulette would earn you 1 loyalty point. The same £20 wagered on most slots and casual games would earn 2 points. There is a full list of games and loyalty point value in My Account > My Loyalty Points.
Red Ruby Rewards is a four-tier program, each level providing different member benefits.
Bronze is the first 32 Red Casino loyalty program tier, where all players start. You will earn Red Rubies at entry level, receiving receive a birthday bonus of 1000 points (£10). As you play and earn loyalty points, you can climb the tiers and receive better rewards.
Move up to Silver level and you'll get an extra 10% Red Rubies plus a bigger birthday bonus (£25). You will need to earn at least 500 points to remain on the same level the following month.
Qualify for Gold level by earning 10,000 Red Rubies and you'll get an extra 50% points bonus and a £50 pressie on your birthday. You will also be considered for entry into Club Rouge, 32 Red's invitation-only top loyalty tier where you'll have permanent residence (you won't drop back a level), a valuable 200% point bonus and no wagering requirements.
It's easy to forget that you're accumulating Rubies as you play, especially if you're on a winning streak. Don't forget to occasionally check your balance - points expire 90 days after you last played at 32 Red.
Every Tuesday, 32 Red's 'Ruby Tuesday' promotion offers double loyalty points on selected slot games. You can check which games are included by logging into your account and visiting your Red Ruby Rewards page. Ruby Tuesday is open to players on all four loyalty program levels.
Club Rouge members exchange Red Rubies at the standard rate, 1000 points = £10, but unlike standard players, Club Rouge members earn a massive 200% bonus on their Rubies. For example, non-Club Rouge members playing slots earn 1 Red Ruby for every £10 wagered, Club Rouge members playing the same slot games earn 3 Red Rubies for every £10 wagered. As a final perk, Club Rouge members exchange Rubies for money with no wagering requirements!
On top of the 200% Rubies bonus you're getting, if you play on a Tuesday at 32 Red, you can earn double loyalty points on 'Ruby Tuesday'.
The first benefit you'll get as a Club Rouge member is permanent residence. Unlike with Silver and Gold levels, you won't drop down if you don't play. Once in, you stay in.
Aside from the regular benefit of triple Rubies with no wagering requirement, every month Club Rouge members are offered exclusive promotions, including customised deposit/no deposit bonuses, free spins on new slot games and extra Red Rubies. Some of these bonuses will be wagering-free and others will have playthrough requirements.
32 Red will help celebrate your birthday with a gift of 5000 Red Rubies worth £50, completely risk-free and available to play with or cashout and take to the pub. Don't forget to log in to your casino account on your birthday to collect your £50. Club Rouge members usually also get a 200% deposit bonus offer, up to £500 (x30 wagering required).
Club Rouge members play bonuses under considerably better rules than other players. There are no maximum stakes and the paytable is different - all games contribute 100%, including roulette and blackjack. The only exception is live dealer games.
Once a month, 32 Red Casino send some seriously unhealthy gifts to one lucky Club Rouge member. If you have deposited, you will be in with a chance of winning two bottles of champagne, plus a choice of either four Cohiba Esplendido Cuban cigars or some nommy chocolates. Club Rouge members have reported receiving other gifts, including meals at top restaurants.
Club Rouge players can contact a members-only e-mail address - email@example.com, in addition to 32 Red's normal 24/7 customer support.
How do I get into Club Rouge?
Unlike with lower 32 Red loyalty program levels, entry into Club Rouge isn't determined by your previous month's gameplay. Players are personally invited to join.
The criteria for invitation to Club Rouge is not published on 32 Red's website, except to state that you need to have reached Gold level to be considered. Players who have received invitations have reported differing levels of play, it's not just high rollers who make it into Club Rouge with many low rollers getting an invite. Equally, being a winner or claiming bonuses won't exclude you either.
The main criteria 32 Red appear to be looking for is regular, real play which for many players might take some time. Even at Gold level, getting an invite up to the top tier might take months or even years of 32 Red Casino loyalty.
If you've been overlooked and believe you should qualify for Club Rouge, you can contact 32 Red Casino and ask them to look at your account. Don't bother if your loyalty level is lower than Gold.
Hundreds of games, download or instant-play
32 Red Casino has more than 500 games, powered by Microgaming. The selection includes roulette, blackjack, video poker, hundreds of slots, scratch cards, live dealer games and progressive jackpots.
You can download the software to your computer, play in your browser (instant-play), or via your mobile phone/tablet. Each format has its own advantages and once you've signed up, you can log in to any of them with the same player account. The download casino is the most popular format, described by 32 Red as "the ultimate casino experience".
32 Red's website lists available casino games, in categories - blackjack, roulette, slots, progressive jackpots, video poker and others. It's not a complete list but is useful, with game screenshots, how-to-play information and interesting facts/history. Did you know 'roulette' means 'small wheel' in French?
With more than 500 games to choose from, there's no shortage of choice. Microgaming release new games every month so there's always something new to try out. Sometimes these are variations on an existing game, such as a new type of blackjack or video poker. Others will be completely new titles.
You can play games for 'practice' at 32 Red's website with no real money involved and no registration needed. Visit the 'Games Arcade' to see lots of casino games, each with a 'free play' button. You can play a selection of 32 Red games for free in our casino games section.
You can see the full selection of 32 Red Casino games when you log in to your account, either in the download or instant-play casino. If you are a member of other Microgaming casinos such as Lucky Nugget you will recognise the same games at 32 Red. You can search for favourite games by name and include them in a 'favourites' folder, available from the main casino lobby (download casino only).
If you haven't played before at a Microgaming online casino, you should take some time to familiarise yourself with 32 Red's games and options. Once you've played a few sessions, you will start seeing game recommendations in the casino lobby, based on your previous play.
32 Red Casino is suitable for players of all budgets and bankrolls. Most games can be played for a variety of stakes, ranging from pennies to hundreds or thousands of pounds. High rollers can arrange higher betting limits with the casino.
You can view your own gaming history at 32 Red for the last 21 days by clicking 'my account', followed by 'view my game history'. In the instant-play casino, you can also use the red 'PlayCheck' button. Your gaming history reports are easy-to-read, complete with screenshot images of what you'd have seen at the time.
For many players, table games are where the glamour and excitement is. In the movie Indecent Proposal, Demi Moore kisses the craps dice before rolling a 7. A card-counting Dustin Hoffman cleans up playing blackjack in Rain Man. If a movie has a gambling scene, chances are it will involve a table game.
32 Red's table games include blackjack, roulette, poker, craps, baccarat and rummy. The instant-play casino has more than 50 table games. Roulette, blackjack and baccarat can be played against 32 Red live dealers, including genuine Playboy Bunny dealers.
Blackjack games at 32 Red range from basic single-hand games to more advanced versions for experienced players.
European Blackjack Gold (see right) is a simple game of blackjack at 32 Red, ideal for newcomers to the game, or to online casinos. It's single or multi-hand, played with two standard decks of cards, including regular features such as double down, split and insurance.
Bonus Blackjack is a more advanced multi-hand game, based on standard blackjack rules but with additional options. Play up to five hands at a time with double down available on any first two cards. This version of blackjack includes an optional side bet which pays a bonus if your first two cards are Ace and Jack, or two cards of the same suit.
There are lots of different variations of blackjack at 32 Red, offering additional betting options, features and side bets. European Blackjack Redeal allows you to swap your first two cards, your last card (even if you busted out), or the dealer's cards - for a price. Pontoon is blackjack as we know it, but includes a 'five card trick' hand. Double Exposure deals the dealer's cards face up, but only pays even money on blackjack. High Streak pays bonus wins for consecutive wins, paying 10 to 1 for five wins.
Every day, 32 Red Casino run multi-player blackjack tournaments. Players start with a set amount of chips and aim to finish top of the leaderboard. The best performing players win cash prizes. Tournament entry fees start from less than £2 and there are daily freeroll tournaments, free to enter with real money prizes.
Roulette has been entertaining players since the game's invention in 18th century France. For more than 200 years, gamblers have crowded around roulette tables in casinos, placing simple or complex betting patterns, or just betting on one favourite number.
There are several roulette games at 32 Red, including American (double zero), European and French. For players new to the game, 32 Red's website has lots of useful information on how to play, game rules, betting options and a history of roulette.
For the majority of players, 32 Red's Premier Roulette will do everything you need. The game is European roulette (single zero), suited equally to beginners and pro's. Premier Roulette has a clean layout and good-sized 3D roulette wheel, making it easy to see where the ball lands. Two game modes - Regular and Expert - allow you to change game speed, repeat or double bets and save your favourite betting patterns.
Other roulette games include Multi-Wheel Roulette with eight wheels and one betting table, Roulette Royale (download only) pays a progressive jackpot for the same number hitting five consecutive times, and a multi-player version where you share the table with other 32 Red members. Multi-player allows you customise your avatar and chat with other players.
As well as blackjack and roulette, there are other table games at 32 Red including craps, rummy, sic bo, three baccarat games and lots of 15 poker variations.
With stakes from a few pence to hundreds of pounds, and life-changing payouts, slots are the most popular part of any online casino. 32 Red has hundreds of slot games ranging from retro-style fruit machines to sophisticated five-reel slots with bonus games and free spins features.
32 Red's download casino separates slots into two categories - classic and video slots, with sub-sections for regular slots, fruit machines, slots with bonus games/free spins, progressive jackpots and Mega Spin games (play multiple spins simultaneously). You can also search for your favourite Microgaming slots by name.
The instant-play casino offers mostly the same slots, most of them in one big folder with no search or sort facility. The games are not listed alphabetically, making hard work of finding a particular game.
Immortal Romance (see right) is one of Microgaming's most popular slots, famously similar to Thunderstruck II with the same bonus rounds. Immortal Romance has a vampire/horror theme and a cool soundtrack that can be downloaded from immortalromance.com. Bet from 30p to £6. The maximum payout is £72,900. The bonus game, 'Chamber of Spins', awards up to 25 free spins.
Cops and Robbers is a classic three-reel fruit machine with one-payline, nudges and holds. Bet from as little as 10p a spin, or as much as £10. You can win up to x500 your stake in the normal game. There's a fun bonus game paying x200 wins and up to 20 win spins.
In 2013, 32 Red added I'm A Celebrity... Get Me Out Of Here!, the officially licensed slot game based on the hit ITV jungle series, exclusive to 32 Red and not available at any other online casino.
Other 32 Red games
There are lots of other casino games at 32 Red, including scratch cards, keno, video poker, casual games and bingo. These games are sometimes neglected by players, preferring to concentrate on slots and table games, but some of our biggest wins at online casinos have come from playing other games.
Video poker enthusiasts can keep busy with lots of traditional versions and variations on the game. 32 Red's collection includes standard 10's/Jacks or Better, Aces and Faces, Deuces Wild and several Power Poker games where you can play up to 100 hands at the same time.
Some of the most entertaining games at 32 Red are 'casual games' found in the 'variety' category in the download casino, or the 'other games' tab in the instant-play casino. The instant-play version surprisingly has more casual games than its download equivalent. Casual games are very varied, anything from scratch cards to virtual sports, or keno to arcade-style shoot 'em ups.
Bowled Over is a two-game scratch card with a cricket theme. The main game pays a win if you can match three symbols (cricketers). In the second game, you bowl at the wicket and win a cash prize if you hit. Bowled Over is a fun scratch card with stakes from 50p to £10 and a maximum prize of £10,000.
Wheel of Riches (see right) is similar to roulette but with some additional betting options and bonus features. Numbers on the wheel are 0 to 36 but instead of red and black, Wheel of Riches has four colours (blue, purple, red and yellow, plus green for zero) and two bonuses. Land on 'spins' to win up to five free spins, which can be reactivated. Land on 'bonus' to activate the bonus wheel, paying up to x50 your total bet amount. Wheel of Riches is a bright, colourful game that keeps you playing.
Premier Racing and Premier Trotting (chariot racing) are virtual horse-racing games. Place your bets (win or 'each way') then watch eight horses race around a virtual racetrack. The racing is beautifully animated with realistic 3D graphics and different camera angles. Horses are clearly identified, making it easy to spot the position of your horses. Premier Racing and Premier Trotting can be played in the instant-play casino. The download version doesn't contain any virtual sports games.
The 'Games Arcade' at 32 Red's website is a good central source for lots of fun games including virtual horse racing, scratchcards, fruit machines, and numbers and keno games. Most of these are available in other sections of 32 Red but some are only found in the Games Arcade.
Remember you can use one account to log in to all parts of the casino. However, the Games Arcade, Sports Betting and Poker parts of 32 Red each have a separate 'wallet'. As you enter these parts of 32 Red, you will need to move money into the wallet.
32 Red run daily slot tournaments, including freerolls, with the biggest winners collecting cash prizes. Other slots designed to build "community spirit" include multi-player slots where you watch other 32 Red members playing the same game as you.
The biggest prizes at 32 Red Casino come in the form of progressive jackpot games. Download 32 Red's software to get access to all jackpot games which is a mixture of slots and table/card games. The slot games Major Millions and King Cashalot have both paid wins over £1m to 32 Red players.
32 Red Casino progressives - Caribbean Draw Poker, CashSplash, Cyberstud Poker, Fruit Fiesta, Jackpot Deuces, King Cashalot, Lotsaloot, Major Millions, Mega Moolah, Poker Ride, Roulette Royale, SuperJax, Treasure Nile, Tunzamunni, Wow Pot.
All games are available in 32 Red download casino
There are different variations of some games. Mega Moolah has several different themes - 5 Reel Drive, Isis/Egyptian, Summertime and more, all sharing the same jackpot. CashSplash, Lotsaloot, Major Millions and other slots have both three and five reel versions. You will need to download 32 Red's games software to access all versions of all games, but the instant-play casino includes a good selection.
If you are spending time chasing a particular jackpot, the different themes help provide a change of scenery but you should have an equal chance of hitting the jackpot on any version/theme.
Progressive jackpot wins are paid as a single lump payment, not subject to 32 Red Casino's usual daily payout limit of £120,000.
Play roulette, blackjack and baccarat against 32 Red's live dealers. Choose the dealer you'd like to play with, including genuine Playboy Bunny dealers and watch the action streamed live to your screen. You will see and hear everything.
You can play privately (single-player) against the dealer or there's a multi-player option where you can play alongside other 32 Red players, depending on table availability. If a table is full, you can join the waiting list and be alerted when a seat becomes vacant.
You can play on several tables at the same time, flipping through your open games using tabs.
32 Red's live dealer games are from Microgaming, played in your browser with no download required. Visit the casino's website and click 'Live Casino' at the top of the page. If you're already a member of 32 Red Casino, you can use the same account to log in to 32 Red Live Casino.
Once logged in, you can play privately (just you and your dealer) or multi-player, sitting down with other players at the same table. 32 Red live dealer games (roulette, blackjack and baccarat) can be played against a variety of dealers (all female).
Roulette bets can be placed from 50p to £25, on a single number. When the dealer spins the ball, the camera angle moves to show the complete wheel, making it easy to see which number the ball lands on. You can save your favourite table betting patterns (up to six) and there's a handy 'rebet' button, making it easy to re-bet lots of chips with just one click. The live dealer roulette wheel is 'single zero'.
Blackjack bets can be £25 up to £300 with the ability to 'bet behind' another player from £10 to £200. Baccarat bets can be placed from £10 to £500.
If you've played roulette, blackjack or baccarat, online or land-based, you will find 32 Red's live dealer games easy to play. If you've never played the games before, you can read lots of 'help pages' and learn the rules.
You can select two different table angles - 'game view' and 'casino view', depending on your own preference. Both angles are clear enough to see exactly what's happening. 32 Red live dealers show their hands are empty after each hand/round.
You can watch other players on multi-player tables and see them bet (even if you're not betting). This is a good way to get a feel for 32 Red's live dealer games and it's as private as you want it to be - players' balances are not displayed and you can select your own, non-identifying display name.
If you become disconnected, the game automatically selects optimal game play actions for you. There have been reports of players being disconnected mid-hand, and losing their stake. In our tests, we didn't experience any game disconnections, although the graphics did lag/stutter on occasion.
The live dealers
You can choose the dealer of your choice, depending on who's available when you log in. You are able to read some basic info about each dealer, eg. her name, date-of-birth, star sign, lucky number, interests and favourite game. Or, just pick the dealer you like the look of most - there are photographs of all dealers, including some seriously unflattering pics.
Playboy Bunny dealers were introduced at 32 Red in 2013, available for roulette, blackjack and baccarat (single and multi-player).
Dealers welcome you by name when you sit down at a table but they are not intrusive. Other than to wish you good luck, your dealer will only speak to read out the betting process. Don't worry about the dealer talking to you or you feeling obliged to talk back, as there doesn't appear to be a chat option, either to chat with dealers or other players. There is no option to tip the dealer.
32 Red re-added live dealers to the casino in 2013 following a three year absence. Live dealer games make up a small part of the overall 32 Red product but the casino is giving this niche plenty of focus.
The least inspiring part of 32 Red Live Casino is, inconveniently, the dealers. We found the atmosphere slightly flat, with dealers only speaking to confirm game progress. Dealers at some online casinos are friendlier and more interactive. A good example is Mr Green Casino, with chatty, witty dealers. At 32 Red, there's very little of the dealer's personality shining through and it makes things feel a bit stiff.
All the "attractive" (their word, not ours) live dealers at 32 Red are female, making it seem a male-orientated environment. You can play with male (and female) live dealers at 888 Casino.
We often found no available dealer for the game we wanted to play. With only three live dealer games to choose from, this shouldn't happen.
32 Red Live Casino is as good as many of its rivals, though not spectacular in any way. It's a realistic gaming experience, quickly evolving under an ambitious team, but some things could be improved.
There are three ways you can play at 32 Red Casino - download the software, play in your browser, or via your mobile phone/tablet. Each format has its own advantages (and drawbacks) and once you've signed up, you can log in to any of them with the same player account. You can play the download casino at home then continue the gameplay outdoors using your mobile phone or tablet.
The 32 Red download casino has the most games, additional account and display options, plus extra features. This is the method recommended by 32 Red and their website nudges new players towards the download option, the main 'getting started' page not even mentioning the instant-play casino.
Download casino - Pros & Cons:
32 Red's instant-play (Flash Casino) format comes a close second to the download version. There are a few missing games including some progressive jackpots but most of the collection is there with more than 400 games.
Play is via a standard browser, so you can play using a friend's computer, assuming there isn't already a 32 Red Casino account registered on it.
32 Red's instant-play casino is suitable if you don't want to download software to your computer. This is a useful option if your computer is short of memory.
Instant-play (Flash Casino) - Pros & Cons:
Ideal for players on the move, the 32 Red mobile casino is the most portable format, playable anywhere you can get a phone signal. Available for Apple iPhone, Blackberry, iPad and iPod Touch. The price you pay for this level of freedom is a reduced selection of games but the increasing popularity of tablets is certain to mean more games.
There are a few less deposit options when playing the mobile casino (no Skrill/Moneybookers or PayPal) but you can deposit by charging your contract phone bill, or debiting your PAYG balance, for a small fee. Credit/debit cards are also accepted.
Mobile Casino - Pros & Cons:
32 Red's homepage displays the most recent top winners, showing the previous day's five biggest wins and total payout, usually several million pounds. This stat rotates to show last month's payout and the total value of progressive jackpots.
32 Red Casino publish a regularly updated report of the latest big wins on their website including the 'best so far' wins for the current month. You can view UK£ specific big wins.
Winner reports include the amount won, game played and players first name, unless shown as 'anonymous'. The biggest 32 Red winners are identified only by first name. Some winners opt for anonymity, which is in the hands of 32 Red if the following term is to be relied upon: "If while playing at 32Red you win a sum regarded by 32Red as worthy of publicity then you hereby agree to be available for any event arranged by 32Red in relation to the win."
Regardless of the above term, we hope 32 Red will protect your identity, to your own standards, in the event of a win 'worthy of publicity'. For most players, seeing your abbreviated name on the casino's list of recent winners is a small, pleasant perk, announcing your good fortune in a reasonably confidential way.
Some players chase a mention on the 32 Red winners page for years. Patricia G waited more than 10 years before her moment of fame, winning £83,000 on the Treasure Nile slot in 2013. Other players strike it lucky much quicker. An anonymous player won a £50,000 progressive jackpot on the Supajax video poker game, just 13 hours after joining 32 Red, depositing just £40.
If online casino winner reports keep you awake at night, 32 Red will be your nocturnal friend. 32 Red is one of the UK's busiest online casinos with an abundance of winner stats for boasting purposes, the casino taking full advantage with historical win reports going back to 2007.
In addition to recent winners shown on 32 Red's homepage and other pages, you can also access a 'big winners' page, containing last month's best wins. This is the index for all previous months' win reports, from May 2007 to the present day. If you wake up at 5am, desperate to know the biggest win at 32 Red in September 2009 (£36,693 on Break da Bank Again, won by Richard H), this will be enormously helpful. If you happen to be the lucky winner, you can enjoy seeing your name in pixels for years to come, long after you've blown the winnings.
We found a 'latest jackpot winners' page on 32 Red's site, clearly intended to be a record of progressive jackpot winners at 32 Red Casino. Interesting at first glance, this leaderboard is woefully out-of-date (last updated in 2007) and contains more busted than working links. This page of 32 Red's website has obviously been neglected and needs to be removed/updated.
The biggest progressive jackpot winner is Annie C who played on the Major Millions slot and won the considerable sum of £1,094,112. Next on the leaderboard is Sharon H, winning £1,000,641 on King Cashalot. We couldn't locate dates for these wins but they were some time ago, no later than 2010, so it's been some time since 32 Red Casino announced a really big progressive jackpot winner.
Some online casinos make it awkward, sometimes impossible, to read about big wins and jackpot hits. 32 Red have made it pleasantly easy to see their win stats and have one of the best big winner archives available anywhere online. They may not publish every win, and the jackpot winner page last updated in 2007 is embarrassing, but 32 Red still beat most of the competition in this area.
The most recent payout report for 32 Red Casino is published on the casino's website. You can view recent and historical payout reports at 32 Red and by logging in to your player account ('my account' > 'view independent reviews and reports').
Deposit and cashout/withdrawal methods
There are more than 10 ways to deposit and withdraw winnings at 32 Red Casino. Banking options include credit/debit card, e-wallets (including PayPal) and prepaid voucher. Deposits start from just £10 and most players receive their withdrawal within 24 hours.
All accepted deposit methods qualify for 32 Red's welcome bonuses.
32 Red has published lots of helpful banking information on its website, with a detailed help page for every banking method. This is one of the best banking help sections we've seen at an online casino.
The deposit options at 32 Red are credit or debit card, e-wallets (PayPal, Skrill/Moneybookers, Neteller, EcoCard, ClickandBuy, Click2Pay and Entropay) and prepaid vouchers which allow you to deposit and withdraw cash. Bank transfer is also listed as a deposit option but this method is not currently working (see below).
With the exception of bank transfer, all deposits will be immediately credited to your 32 Red account and available for play.
If it's your first time playing at 32 Red, or you have a zero balance, you will be prompted to visit the cashier when you log in to your account.
When logged in, click the 'Bank' button to be presented with several deposit options. This button is also available when playing games, so you don't have to leave a game if you need to add funds to your account.
Choose your preferred deposit method, ie. PayPal, credit or debit card. If depositing with a card for the first time, you will need to register it first. Once registered, your payment details will be stored in your 32 Red account and available for future deposits.
Enter the amount you want to deposit or select one 32 Red's suggestions - £10, £20, £50, £100, £200 or £500. Be careful to check the deposit amount as it will already be set to one of the suggestions. The minimum deposit for all banking options is £10.
All 32 Red deposit methods are encrypted, providing similar security as used by leading financial institutions. 32 Red Casino do not charge banking fees for deposits.
Debit/credit card deposits
Credit and debit card is the most popular deposit method at 32 Red. The UK's most used cards are accepted - MasterCard, Visa, Visa Electron and Maestro (UK and international). You can register up to three cards in your account. The name of the card holder should match the name in your 32 Red Casino account.
Card deposits are credited instantly to your player account, ready for play. You can deposit any amount of £10 or more, with no maximum limit.
Deposits to 32 Red using your credit or debit card will show on your statement as 'Payment to 32 Red'.
32 Red introduced PayPal as a banking option in 2009, making 32 Red one of the only PayPal accepted casinos at the time.
PayPal deposits start at £10 with no fees added. Funds are instantly credited to your account.
32 Red accept PayPal deposits from players in the United Kingdom, Austria, Finland, Ireland, Italy, Portugal and Sweden.
EcoCard, Neteller and Skrill (Moneybookers) deposits
After PayPal, the most popular e-wallets with UK gamblers are EcoCard, Moneybookers (re-named Skrill in 2013) and Neteller. The minimum deposit is £10 with no maximum limit.
Deposits with EcoCard, Neteller and Skrill are instant with no fees.
Paysafecard deposits (prepaid vouchers)
Paysafecard is a prepaid voucher that can be used to shop online, including deposits at many online casinos. This is a fast-growing method of depositing at casinos with many players appreciating the anonymity of cash-bought vouchers.
Paysafecard vouchers can be purchased with cash or a debit/credit card at thousands of UK shops, including newsagents, petrol stations and supermarkets. There is a sales outlet finder on Paysafecard's website.
When you buy your voucher, you'll be given a receipt showing your voucher number. Vouchers of any value can be purchased but remember the minimum deposit at 32 Red is £10. You can deposit the entire voucher value or part of it, saving the balance for later.
32 Red's banking options include bank transfer, which the casino describes as 'wire transfer' on its website. Confusingly, 32 Red change the name to 'Instant Banking' when you try to deposit and then again to 'Swift' if you want to cashout.
Whatever the real name is for bank transfer deposits at 32 Red, it just doesn't work. We made several attempts to deposit by bank transfer, all of which failed. The process requires the installation of a 'payment assistant' app, 'Citadel Banking Payments', but it didn't work for us or anyone we asked to try it.
The furthest we got was a message, "your instant banking transaction is pending, your balance will be updated when we receive notification", which would be impressive if completed as we hadn't yet been asked to provide our bank account details.
When we approached 32 Red to discuss our problems depositing by bank transfer, we got the impression this is a rarely used deposit method. Support staff seemed unfamiliar with this banking option, commenting that "Citadel can be temperamental at times."
Until we hear or experience otherwise, we have to assume 32 Red's bank transfer option is broken, at least for deposits. We advise you deposit using an alternative method but if you do want to try it, and it works, please get in touch to let us know.
If you successfully process a bank transfer to 32 Red Casino, you will need to email payments@32Red.com to let 32 Red know the details of your payment, including your name, casino account username and the amount of the deposit.
32 Red's bank details for GBP £ transfers:
Barclays Bank PLC, 50 Pall Mall, London, SW1A 1QA, UK
As we never managed to deposit at 32 Red via bank transfer, we don't know how long a successful deposit would take. 32 Red's website states the process is instant, "once your deposit has been credited as cleared funds to our account." Based on bank transfers to other online casinos, we think it would take two or three days for the deposit to reach your 32 Red account.
More 32 Red deposit methods
ClickandBuy is an e-wallet accepted at many online casinos. Based in the UK, ClickandBuy has been referred to as 'the European PayPal' and has more than 13 million customers.
Click2Pay and EntroPay are also e-wallets, less well known with UK gamblers. Click2Pay works well enough, once you've jumped through an unreasonable number of hoops to get signed up. EntroPay, however, should probably be avoided - their debit cards haven't worked for several years.
InstaDebit is described by 32 Red as 'electronic cheque' transfer. The process involves creating an e-wallet with InstaDebit, depositing funds from your bank account then moving the money into your 32 Red player account. Unfortunately, despite being listed in the cashier as a deposit option, 32 Red tell us, "we do not accept deposits/withdrawals by InstaDebit for UK players." We were tempted to test this method but were put off by broken links and spelling mistakes on InstaDebit's website.
You can deposit at 32 Red Casino by cancelling any unprocessed cashouts. If you have made a withdrawal, you have four hours to reverse the cash-in by selecting the 'reverse withdrawal' tab in the cashier. If four hours have passed, you can try your luck by contacting 32 Red customer support and they will try to cancel your withdrawal, if it isn't too late.
32 Red is one of the fastest-paying online casinos, processing most weekday cashouts in less than 24 hours. Unfortunately, 32 Red changed the rules for weekend cashouts in 2013, no longer processing withdrawals on a weekend. This change should only affect e-wallet users, approximately 10% of 32 Red's customer base, but it's clearly a step backwards and several players have voiced their disapproval.
Choose from 11 different ways to withdraw your winnings, including back to your credit/debit card, into your bank account or e-wallet, an old-fashioned cheque in the post, or even cold hard cash.
When making a withdrawal at 32 Red, you can choose the best method for you. If you need help withdrawing your winnings, get in touch with 32 Red - they will help get your money to you. The cashout options are credit or debit card, bank transfer, e-wallets (PayPal, Skrill/Moneybookers, Neteller, EcoCard, ClickandBuy, Click2Pay and Entropay) and cheque.
To make a withdrawal, click the 'Bank' button and select the 'withdrawal' tab. You will be asked to enter the amount of your cashout, which can be all or part of your balance. If your default 32 Red withdrawal method isn't how you want to cash out, you can change it to your preferred method.
Debit/credit card withdrawals
If you used a credit/debit card to deposit at 32 Red Casino, your withdrawal will be processed back to the same card, unless you select a different method.
32 Red's website advises card cashouts will reach your account in 3 to 5 days, but in our experience it only takes two working days to clear. It will show on your statement as "Refund from 32 Red Gibraltar".
Withdrawing to your PayPal account is one of the fastest ways to get your winnings. PayPal cashouts from 32 Red can take up to 24 hours to reach your account but when we used this method, the money arrived in less than 10 hours. Players regularly report receiving PayPal cashouts in just a few hours.
32 Red do not charge for PayPal withdrawals so the amount you cashout is what you'll be paid. Once in your PayPal account, you can move it almost instantly into your bank account or withdraw cash from an ATM machine, if you have a PayPal debit card.
EcoCard, Neteller and Skrill (Moneybookers) withdrawals
EcoCard, Neteller and Skrill cashouts from 32 Red are typically just as fast as PayPal withdrawals, meaning you'll have your money within 24 hours, possibly even faster. No fees are deducted by 32 Red.
Neteller cashouts are limited to £5000 per transaction so if withdrawing more than £5000 by this method, you will receive more than one payment, all within 24 hours. Withdrawals to EcoCard or Skrill are sent as a single transaction. Once in your EcoCard, Neteller or Skrill e-wallet, winnings can be withdrawn to your bank account or at an ATM machine.
If you have previously deposited using Skrill/Moneybookers, keep an eye on your Skrill account when cashing out, even if withdrawing to a different source. Some players have reported receiving 32 Red withdrawals in their Skrill account instead of the chosen method.
More 32 Red withdrawal methods
Winnings of £100 or more can be withdrawn to your bank account, no fee deducted. 32 Red will process bank transfers less than £100 for a £5 fee. The casino's FAQ page states, "Cash-ins reach your bank account within 3-4 working days", but we've seen reports of players receiving withdrawals in their bank account in under 24 hours.
If you've got a ClickandBuy e-wallet account, you can withdraw here. EntroPay and Click2Pay are listed on 32 Red's site as a cashout method, but neither is available in our account.
32 Red offer cheque as a withdrawal option but with a processing time of 21-24 working days, payment by cheque is a last resort, when no other option is suitable. If you deposited by Paysafecard, 32 Red will process your cashout by cheque unless you get in touch to arrange another method.
32 Red Casino do not typically ask UK players to supply documents to confirm identification - it's all done behind the scenes at the time of your first deposit. 32 Red use the services of GBGroup to identify UK players, validating the information you provided at sign-up, including your name, address and date-of-birth. There's no credit check so your rating is not affected and the only person able to see this 'non-credit search' is you.
Some online casinos require players to send (fax or scan/e-mail) identification documents, usually at the point of first withdrawal. This can slow down the cashout process, especially if the player doesn't have a passport or driving licence. 32 Red's way of validating identity, in the background, is much better.
The minimum withdrawal for all methods is £10, except bank transfer cashouts which have a minimum withdrawal of £100. The maximum withdrawal limit at 32 Red Casino is £120,000 a week, so more than half a million pounds a month! Compared to some casinos' limits, 32 Red's limit is more than enough for most players.
The £120,000 weekly cashout limit does not apply to 32 Red's progressive jackpots which are paid in full as one single payment.
If you want to take a break from gambling at 32 Red, you can ask the casino to temporarily suspend your account and remove you from their mailing list, for a set period of time. The minimum period you can suspend your account is seven days, after which your account will be re-activated.
You can view your 32 Red banking history, similar to a bank statement, any time you are logged in to your account. Your transaction history is available from the download casino or instant-play version and includes details of all deposits and withdrawals.
To access your transaction history, click 'my account' followed by 'transaction history'. In the instant-play casino, you can also use the green 'CashCheck' button.
Getting in touch with 32 Red Casino
Given the automated nature of 32 Red, there shouldn't be many occasions when you need to contact the casino's support. There are no less than six ways to get in touch with 32 Red Casino - live chat, e-mail, freephone, Skype, fax and post. 32 Red can be contacted 24/7, every day of the year. The support team is English-speaking, based in Gibraltar.
32 Red's customer support is rated as one of the best, frequently receiving positive feedback on player forums. 32 Red's support has won several awards, scoring top position in a 2013 online casino support audit.
The easiest, quickest way to contact 32 Red is by 'live chat', a messenger-style instant-chat facility that connects you direct to customer services. Live chat is available from the 'support' page and prominent 'need help?' buttons throughout 32 Red's website, www.32red.com.
32 Red's live chat support is excellent. In several tests on multiple occasions, we were quickly connected to a support rep who was able to answer our questions. Most of our live chats were connected in less than 10 seconds.
If you prefer chatting by e-mail, you can reach 32 Red Casino via several addresses.
As with our live chat tests, the responses we received by e-mail were quick and helpful. 32 Red responded to our easy questions within 20 minutes. More complicated queries were answered within 24 hours.
You can telephone 32 Red on 0808 180 3232 (freephone) or 0203 544 6732 (national rate). Documents can be faxed to 00 350 20047408.
32 Red can be reached via Skype (skype_32red), which is still quite rare for an online casino.
If you need to post something to 32 Red, send it to 32Red Plc, 942 Europort, Gibraltar.
You can access 32 Red's contact information in the download casino - click the 'Contact Us' button.
If you forget your login password, you can use a password reset tool to get a new one without having to contact 32 Red.
Award-winning customer services
32 Red's focus on customer support, demonstrated by six different contact methods, is a crucial part of the casino's success. 32 Red's support team is considered by many to be the best in the industry.
Quality of support has consistently been good since 32 Red's launch in 2002. In recent years, 32 Red has continued to improve an already solid support service, resulting in reduced response times. Players regularly post in forums to share reports of better-than-expected customer service.
Our own experiences back this up. In our ongoing tests, 32 Red have responded with clear, accurate information. Even when answering the most basic questions, we've never received a standard 'copy and paste' answer. The customer services team is friendly, appearing genuinely interested in the customer's issues.
32 Red Casino has received awards for its customer support, including a mystery shopper audit in 2013 comparing the performance of several online casino support teams. In 2012, Gambling Online Magazine awarded 32 Red runner-up in the 'Best Casino Customer Service' category.
32 Red keep the promotions coming long after you've taken (or declined) the welcome bonus with regular reload offers. Red Ruby Rewards is a decent loyalty program that offers a fair amount of real playing money and considerable benefits for regular players who progress through the VIP levels.
What could be better? The x40 bonus wagering requirement is okay (it was x30 until recently) but a £6.25 stake limit applied to most bonuses is restrictive. Worse, the software allows you to bet over this limit without any warning, incurring additional wagering requirements.
More than 500 casino games should be enough for most players, that's if you don't mind being limited to only Microgaming games. Microgaming may not be the unrivalled power it used to be with serious competition from NetEnt and Betsoft but they still bang out quality new games every month and the collection at 32 Red is diverse and comprehensive. Microgaming's progressive jackpots remain the biggest in the online world.
What could be better? Navigation around 32 Red's 'instant play' casino isn't as easy as it could be. Games are categorised but not listed alphabetically, and there's no search facility which makes hard work of finding a particular game. The download casino is a more user-friendly experience with a nicer lobby and much improved navigation. Live dealer games are a nice addition to the package but we would expect the option of male dealers for those who prefer them.
The Banking & Support
Banking at 32 Red Casino is as quick and painless as it should be. Deposits are instant and most weekday cashouts reach players in less than 24 hours. The range of banking options at 32 Red is flexible enough to cater for everyone, even if you want to deposit and withdraw using cash. Having the option to use your PayPal account is another plus.
Customer support is what most sets 32 Red apart from other online casinos. 32 Red Casino has won several customer service awards and performed immaculately in our tests. We have always received fast, friendly support from a knowledgeable team, available 24/7, 365 days-a-year via six different methods, including Skype and live chat.
What could be better? 32 Red's website has one of the most comprehensive banking sections of any online casino but it is let down by horribly out-out-date FAQ and 'site map' pages, both of which provide incorrect information. Our biggest banking concern is the decision last year by 32 Red not to process cashouts on a weekend. Seemingly not 32 Red's most astute move, this has been unpopular with players and we would like to see this reversed. Support-wise, we have nothing to criticise.
Yes. You don't get a Casino Beacon rating of 90%, the highest we've awarded, without doing lots of things right. 32 Red enjoy a reputation envied by online casinos around the world. Players regularly report positive feedback and our experience has been very good.
Have you joined this casino? Send us your feedback on our review of 32 Red Casino.