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04 November
2008 Benchmark
Study On Responsible Gaming
Practices A study carried
out by eCOGRA,
the leading standards and player protection body in
the Online
Casino
industry, reveals that 67% of the consumer facing
responsible gaming Standards implemented by the
EGBA, the association of European gaming and
betting operators, match or even exceed those
applied by 10 of Europe's largest gambling
monopolies. The results show
that: In a fast
changing online environment, rigorous monitoring of
the best existing practices is essential so as to
allow a continuous process of updates and
improvements. In this context, in May 2008 the EGBA
appointed eCOGRA to carry out a study that would
benchmark some of Europe's leading gambling
monopolies against the EGBA's own Standards
governing consumer protection, security and social
responsibility that it requires all of its members
to meet. EGBA welcomes the
results of the study that provides the first ever
fact-based and comparative assessment of the
practices in place at both private sector operators
as well as those of government controlled
monopolies. According to
Sigrid Ligné, Secretary General of the EGBA:
"This study shows us that there are lessons to be
learned by both the monopolies as well as the
private sector. However, it also clearly dismisses
the argument that private sector companies are
failing to provide consumers with similar levels of
protection and responsible gaming practices. In
fact the evidence shows that it is the private
sector that is leading the field in this important
area and results are a testament to the major
commitment and strong leadership of EGBA operators
towards developing a comprehensive and consistent
package of responsible gaming
practices." At a time when
responsible gaming is at the heart of political
discussions in Europe, eCOGRA's study gives clear
evidence that two thirds of the consumer facing
tools and practices in place at the EGBA members
offer protections that either match or exceed those
offered by the monopolies. It also shows the need
for improved transparency as 21% of the Standards
could not be benchmarked due to either insufficient
information being available on the exact equivalent
practices of the monopolies or the fact that they
were not accessible. Sigrid
Ligné added: "I am confident that this study
will improve the understanding of all stakeholders
throughout Europe on the important issue of
consumer protection and responsible gaming. From
now on, it will provide a valuable reference for
those making political decisions about the future
of online gaming at EU as well as at a national
level." Andrew Beveridge,
CEO of eCOGRA added: "Self-regulation in the online
gaming sector is an important tool and great
complement to formal regulation. Legislators should
seek to draw upon the considerable and effective
efforts made by the private sector and promote
similar initiatives throughout the EU." Spin
Palace Casino
and Golden
Reef Casino
are both approved by eCOGRA. |
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