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14 January
2010 eCOGRA
Releases Online Gambling Dispute
Stats Tex Rees, the
Fair Gaming Advocate at the player protection and
standards non-profit eCOGRA has released
consolidated player dispute statistics for January
1st to December 31st 2009, showing that almost 50%
of the disputes she mediated were resolved in
favour of the player. Rees publishes
quarterly reports on her activities, which cover
the 141 online gambling websites accredited and
monitored by the independent London-based
organisation. The annual
overview shows that Rees received a total of 826
disputes through eCOGRA's online player facility,
an increase of 83 or around 10 percent over FY
2008. However, 83 of those submitted were in
respect of none-eCOGRA operators, over which the
organisation has no influence. A further 115
submissions were classified as invalid due to being
anonymous, non-specific and/or abusive in nature -
slightly up on the same category for 2008 when
there 96 such submissions. Rees mediated the
remaining 628 issues, securing resolutions that
favoured the player in 303 - or 48 percent - of the
cases. "The average
number of valid disputes handled per week was
12.07, slightly up on the 2008 number of 10.6."
Rees said. "Taken
over a total of 141 "Safe and Fair" seal websites,
that amounts to an average of 0.37 issues per site
per month, a minute increase over the 2008 number
of 0.36. That remains an industry-leading disputes
statistic by any standards." |
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