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12 August
2010 eCOGRA Reports
More Approved Sites And Less Player
Disputes The online casino
regulatory organisation eCOGRA (e-Commerce Online
Gaming Regulation and Assurance) has released its
latest report on remote gambling disputes, showing
remarkably low levels of player disputes at online
gambling sites. Online gambling
sites bearing the eCOGRA seal are the subject to
constant monitoring and annual inspections and
reviews by the London-based non-profit
organisation, now in its seventh year of
operations. One of the requirements for
accreditation is an operator's commitment to
work with eCOGRA in the event of player
disputes. Fair Gaming
Advocate Tex Rees reports that over the first half
of 2010 there were a total of 376 complaints
submitted to eCOGRA, 33 of which were at
non-accredited operations over which eCOGRA has no
influence, and therefore cannot mediate. A further
56 of the complaints were declared invalid due to
"insufficient detail, irrelevance, abuse or
anonymous origin." The remaining 287
disputes - 76% of the total received - were
resolved by the Fair Gaming Advocate normally
within 48 hours, with 47% settled in favour of the
player. "These numbers
are similar and in fact compare favourably with
last year's numbers, despite the fact that eCOGRA
now has 11 more accredited venues than last year."
Tex Rees said. "We have actually seen a decrease in
dispute mediation requests. We can attribute a
portion of this drop in disputes to the fact that
we have now been working with many of the Seal
operations for several years and as a consequence,
a number of policies and procedures have been
developed that translate to less cause for
disputes. Our operators are also better equipped
and motivated to deal with disputes at the operator
level, which results in eCOGRA receiving fewer
complaints." 32
Red Casino
and Golden
Reef Casino
are both approved by eCOGRA. |
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