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SuperCasino

SuperCasino Review

Welcome Bonus:
100% deposit match bonus, up to £200 free. See review for full details.

Our Rating: 3 star rated online casino

Introduction

SuperCasino is an online casino that provides traditional random-number-generated casino games as well as 'live dealer' casino games, where you can play against a real, human dealer and with other players. In addition to being able to watch the live dealer games via your computer or mobile phone, you can also watch the live dealer roulette games on TV, as we'll explain in more detail later in this casino review.

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Getting Started

If you've played at a few online casinos before then you'll know that most casinos offer both a 'download' and a 'no download' version. SuperCasino is a no download only casino, meaning that you don't need to download any software to your computer. All games are played via your browser. This means that getting started is pretty painless - simply register a new player account and you'll be ready to start playing.

Casino Games

In many ways, SuperCasino is like any other online casino. You can choose to play roulette, slots, blackjack, video poker and any of the other games just as you could at any casino. The main difference here is the addition of 'live dealer' games where you can watch the action live on your computer screen or television (Channel Five or Sky 866).

SuperCasino's live dealer games are available when playing roulette, blackjack and baccarat. If you want to watch the action on your TV then you're restricted to roulette. The following schedule explains when you can watch on TV:

Live Dealer Casino Games

Betting and watching live on TV is lots of fun and things play out very smoothly. We tested SuperCasino's live dealer roulette games on some very slow internet connections, including a number of different 'mobile broadband dongles' (notorious for lousy internet speeds) and we were surprised at just how playable it is. It's very reassuring to see a real, live dealer and a real roulette wheel determine the results of your bets, rather than a faceless random number generator.

The games at SuperCasino are powered by Playtech Software, one of the world's leading online casino software developers. There are some big-name licenses to be found here, including the following slots games - Rocky, Pink Panther, The Incredible Hulk, Fantastic Four and Iron Man.

If you're not ready to deposit yet or just want to test the waters before risking real money, you can play all of SuperCasino's games for fun with no risk or real money involved - including the live dealer games! Even with no real money to be won (or lost), these fun play games can be very entertaining. Open an account for free and you can play along, watching the action on your television and it won't cost you a penny.

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Deposit Bonus and Wagering Requirement

Like most online casinos, SuperCasino will give you a free money welcome bonus when you make your first deposit. We mentioned at the start of this review that SuperCasino's welcome bonus is "100% deposit match bonus, up to £200 free" but you'll be forgiven if you find things a bit confusing at the casino's website. We certainly did.

A quick look at SuperCasino's website homepage shows a couple of prominent images, showing the 100% bonus, up to £200 free. Clicking these images will take you to the 'promotions' page where this offer is confirmed. However, there are other pages at SuperCasino's website where a different welcome bonus is mentioned. The 'getting started' page is one example of this, where we are told the casino will "match your initial deposit with up to £1000 of our own money". The same figure of £1000 is again mentioned further on the same page and it's also mentioned on other pages.

This inconsistency isn't great for SuperCasino - newcomers to online casinos can be notoriously suspicious and so it's important to do everything with clarity. We suspect these mistakes are simply a case of not updating all pages when the welcome bonus has been changed in the past but these are easy mistakes to avoid. We believe this to be nothing more than a lazy mistake and not an attempt to deceive players but regardless of the intent, telling a player they can claim a £1000 welcome bonus if they deposit £1000 and then giving them a bonus of just £200 is not going to win friends.

Not all players will want to take the welcome bonus from SuperCasino and it's important that you consider your options before you start playing with any bonus money. Free money bonuses are a nice way to increase your starting balance but they do come with their own restrictions, in the form of a 'wagering requirement' - a minimum amount of wagering that must be completed before you can withdraw any winnings. In the case of SuperCasino, the wagering requirement is 25 x your deposit plus bonus. For example, if you deposit £100 and get a £100 bonus then your wagering requirement will be £5,000 (25 x £200). If you deposit £200 to receive the maximum £200 bonus then your wagering requirement will be £10,000.

Not all bets will count equally towards the wagering requirements. The following quote comes direct from the casino's terms and conditions: "Bets on Blackjack, Video Poker games (Jacks or Better, Aces and Faces, etc.), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 10% of actual wagering on these games towards Your Wagering Requirements. All other Roulette, Slots and Instant Win games contribute 100%, excluding "low risk" Roulette bets. Low risk Roulette bets are bet spread combinations covering 25 or more (25-37 spots) of the 37 unique number spots on the table. For example, if You bet on Red and Black, You are covering 36 of the 37 possible outcomes and this type of bet would therefore not count at all towards Your Wagering Requirements."

If you do not wish to accept a welcome bonus from SuperCasino then you must contact one of their Customer Service reps via e-mail or their Live Chat facility before making your first deposit. That's the advice on the casino's website, anyway. However, read the FAQ pages and you'll be told that "you will need to accept bonuses before completing your registration form. If you have decided to accept bonuses we will automatically add on our first deposit bonus" which does rather imply that the bonus is NOT automatically awarded. Again, consistency is not a strength at SuperCasino and we do have to wonder if anyone is keeping an eye on their website to ensure these silly mistakes don't happen.

These wagering requirements are pretty standard for an online casino and we've come across far more restrictive terms at some other casinos. However, before you reach for your debit card and make your first deposit, we urge you to pay close attention to some rather unpleasant terms and conditions that we haven't even touched on yet. Check out this gem:

"Where You choose to receive Bonuses from Us, and generate winnings from such Bonuses, in excess of Five Thousand Pounds (£5000) and You subsequently request a withdrawal, we reserve the right to restrict such withdrawal to be a maximum of Five Thousand Pounds (£5000) in any 30 day period."

We can't pretend to approve of this term. SuperCasino are NOT telling you that you can't win more than £5,000 when using a bonus but they ARE telling you that it'll take you months to get your hands on it. Win £30,000 from SuperCasino using your welcome bonus and they can pay you £5k a month, over the next six months. That's just not good enough and it serves as a reminder to all players - read those boring terms and conditions before you hand over your money.

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Banking

Depositing at SuperCasino is easy enough and there are a number of ways to do this. Most people use a credit or debit card but you can also use an e-wallet such as Moneybookers or NETeller.

According to the casino's banking pages, the minimum amount you can deposit is just £20. The same amount applies to your withdrawals (cashouts) but you can withdraw less than £20 if you're happy to pay a £1.50 transaction fee.

The maximum withdrawal amount is just £5,000 but we assume you can process multiple withdrawals if you happen to hit a lucky streak. However, the terms and conditions at SuperCasino again kicked out a nasty surprise - "we reserve the right to limit Your Account to a maximum of £25,000 in net winnings generated within any one calendar month" - which is a shockingly low limit to place on your winnings.

Summary

SuperCasino has much to offer. The live dealer games are excellent and loads of fun. Being able to watch the games live on TV gives SuperCasino a definite edge over most of the competition and if they hadn't included some ridiculous terms and conditions, they'd be getting a higher rating than 3 stars.

By all means, try your luck at SuperCasino. Chances are, you'll like what you find here - unless you hit a big win and lose some of it to dodgy terms and conditions.

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